Return Policy
You have a 30-day right of return, ie. You have 30 days after receiving your item to request a return.
To request a return, your item must be in the same condition as it was when you found it, whether it was unworn or unused with label and in the original packaging. You also need the receipt or proof of purchase.
To start a return, you can contact us at Info@Torkaso.de. If your return is accepted, we'll send you a return label and instructions on how and where to send your package. Articles that have been returned to us without prior return will not be accepted.
If you have any questions, you can contact us at any time at Info@Torkaso.de.
Damage and problems
Please check your order after receipt and contact us immediately if the item is defective or damaged You received the wrong item so that we can evaluate and fix the problem.
Exceptions / Disposable items
Certain types of items cannot returned, e.g. B. Custom products (e.g. special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your item.
Unfortunately, we cannot accept returns of sales items or gift cards.
Exchanges
The quickest way to ensure you get what you want is to return the item that you have. Once the return has been accepted, make a separate purchase for the new item.
Refunds
We will notify you as soon as we can Received and checked your return and let you know whether or not the refund has been approved. If approved, your original payment method will be automatically refunded. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
To request a return, your item must be in the same condition as it was when you found it, whether it was unworn or unused with label and in the original packaging. You also need the receipt or proof of purchase.
To start a return, you can contact us at Info@Torkaso.de. If your return is accepted, we'll send you a return label and instructions on how and where to send your package. Articles that have been returned to us without prior return will not be accepted.
If you have any questions, you can contact us at any time at Info@Torkaso.de.
Damage and problems
Please check your order after receipt and contact us immediately if the item is defective or damaged You received the wrong item so that we can evaluate and fix the problem.
Exceptions / Disposable items
Certain types of items cannot returned, e.g. B. Custom products (e.g. special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your item.
Unfortunately, we cannot accept returns of sales items or gift cards.
Exchanges
The quickest way to ensure you get what you want is to return the item that you have. Once the return has been accepted, make a separate purchase for the new item.
Refunds
We will notify you as soon as we can Received and checked your return and let you know whether or not the refund has been approved. If approved, your original payment method will be automatically refunded. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.