Privacy policy
This Privacy Policy describes how torkaso.com (the "Site" or "we") collects, uses, and discloses your personal information when you visit or make purchases from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information when you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the following information) as "personal information". The following list provides more information about what personal information we collect and why.
Device information
Examples of personal information collected: Web browser version, IP address, time zone, cookie information, what web pages or products they view, search terms, and how they interact with the website.
Purpose of collection: Use the website as usual and we perform analytics on website usage to improve our website.
Source of collection: Collected automatically when you access our website using cookies, log files, web beacons, tags or pixels.
Disclosure for business purposes: shared with our processor Shopify.
Order information
Examples of personal information collected: Name, billing address, shipping address, payment information (including credit card numbers and PayPal information), email address and phone number.
Purpose of Collection: To provide products or services to you to fulfil our contract, process your payment information, organise shipping and provide invoices and/or order confirmations, communicate with you, review our orders for potential risk or fraud; and if you match the preferences you have provided to us, provide information or advertising about our products or services.
Source of collection: collected from you.
Disclosure for business purposes: shared with Shopify customer support
Examples of personal information collected: Name, billing address, shipping address, payment information (including credit card numbers and PayPal information), email address, and phone number.
Purpose of collection: customer support.
Source of collection: collected by you
The Site is not intended for persons under the age of 16. We do not intentionally collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the address below to request deletion.
Sharing of Personal Information
We share your personal information with service providers to assist us in providing our services and fulfilling our contracts with you, as described above. For example:
We use Shopify to operate our online shop. For more information about Shopify's use of your personal information, please click here: https://www.shopify.com/legal/privacy.
We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural advertising
As described above, we use your personal data to provide you with targeted advertising or marketing communications that we think will be of interest to you.
For example:
We use Google Analytics to understand how our customers use the website. You can find more information about how Google uses your personal data here: https://policies.google.com/privacy?hl=de. You can also opt out of Google Analytics here: https://tools.google.com/ dlpage / gaoptout.
We share information with our advertising partners about your use of the website, your purchases and your interaction with our ads on other websites. We collect and share some of this information directly with our advertising partners and, in some cases, using cookies or similar technologies (which you may consent to depending on your location).
For more information about targeted advertising, please visit the Network Advertising Initiative ("NAI") training page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can disable targeted advertising by:
FACEBOOK - https://www. facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
In addition, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/.
Using Personal Information
We use your personal information to provide our services to you. These include: Offering products for sale, processing payments, shipping and fulfilling your order and keeping you up to date with new products, services and offers.
Lawful basis
Under the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area ("EEA"), we process your personal data on the following legal bases:
Your consent;
The performance of a contract between you and the Website;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests which do not override your fundamental rights and freedoms.
Retention
If you place an order through the website, we will retain your personal data for our records unless and until you ask us to delete it. For more information about your right to erasure, please see the "Your rights" section below.
Automated decision making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decisions (including profiling) where those decisions have a legal effect on you or otherwise significantly affect you.
We make fully automated decisions that have a legal or otherwise significant impact on the use of customer data.
Our processor Shopify uses limited automated decision making to prevent fraud that does not have a legal or otherwise significant impact on you.
Services that include elements of automated decision making include:
Temporary denylist of IP addresses associated with repeated failed transactions. This denylist remains for a small number of hours.
Temporary denylist of credit cards associated with denylated IP addresses. This denylist will remain for a small number of days.
GDPR
If you are a resident of the EEA, you have the right to access the personal data we hold about you, port it to a new service and request that your personal data be corrected, updated or deleted. If you wish to exercise these rights, please contact us using the contact information below
Your personal data will initially be processed in Ireland and then transferred outside Europe for storage and further processing, including to Canada and the USA. For more information on how data transfers comply with the GDPR, please see Shopify's GDPR whitepaper: https://help.shopify.com/de/manual/your-account/privacy/GDPR.
Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit our website. We use a number of different cookies, including functional, performance, advertising and social media or content cookies. Cookies enhance your browsing experience by allowing the website to remember your actions and preferences (e.g. login and region selection). This means you don't have to re-enter this information every time you return to the website or scroll from one page to the next. Cookies also provide information about how users use the website, such as whether they are first-time visitors or frequent visitors.
We use the following cookies to optimise your experience on our website and to provide our services.
Cookies required for the shop to function
Name Function
_ab Used in connection with accessing admin.
_secure_session_id Used in connection with navigating a storefront.
cart Used in connection with shopping cart.
cart_sig Used in connection with checkout.
cart_ts Used in connection with checkout.
checkout_token Used in connection with checkout.
secret Used in connection with checkout.
secure_customer_sig Used in conjunction with customer login.
storefront_digest Used in conjunction with customer login.
_shopify_u Used to facilitate updating customer account information.
Reporting and analytics
Name Function
_tracking_consent Tracking settings.
_landing_page Track landing pages
_orig_referrer Track landing pages
_s Shopify Analytics.
_shopify_fs Shopify analytics.
_shopify_s Shopify analytics.
_shopify_sa_p Shopify analytics related to marketing and recommendations.
_shopify_sa_t Shopify analytics related to marketing and recommendations.
_shopify_y Shopify Analytics.
_y Shopify Analytics.
How long a cookie remains on your computer or mobile device depends on whether it is a "persistent" or a "session" cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most cookies we use are persistent and expire between 30 minutes and two years from the date they were downloaded to your device.
You can control and manage cookies in a number of ways. Please note that removing or blocking cookies may negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies. However, you can choose whether or not to accept cookies via your browser controls. You can often find these in the "Tools" or "Settings" menu of your browser. For more information on changing your browser settings or blocking, managing or filtering cookies, please refer to your browser's help file or websites such as www.allaboutcookies.org.
Also note that blocking cookies may not completely prevent us from sharing information with third parties such as our advertising partners. Follow the instructions in the "Behavioural Advertising" section above to exercise your rights or opt out of certain uses of your information by these parties.
Do Not Track
Please note that we do not change our data collection and use practices when we detect such a signal from your browser, as there is no consistent industry understanding of how to respond to "Do Not Track" signals.
Changes
We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@torkaso.de or by e-mail using the details provided below:
Torkaso, Provinzialstraße 57, 66679 Losheim am See, Germany
Last updated: 01/30/2021
If you are not satisfied with our response to your complaint, you have the right to file your complaint with the appropriate data protection authority. You can contact your local data protection authority or our supervisory authority here: https://edpb.europa.eu/about-edpb/board/members_en
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information when you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the following information) as "personal information". The following list provides more information about what personal information we collect and why.
Device information
Examples of personal information collected: Web browser version, IP address, time zone, cookie information, what web pages or products they view, search terms, and how they interact with the website.
Purpose of collection: Use the website as usual and we perform analytics on website usage to improve our website.
Source of collection: Collected automatically when you access our website using cookies, log files, web beacons, tags or pixels.
Disclosure for business purposes: shared with our processor Shopify.
Order information
Examples of personal information collected: Name, billing address, shipping address, payment information (including credit card numbers and PayPal information), email address and phone number.
Purpose of Collection: To provide products or services to you to fulfil our contract, process your payment information, organise shipping and provide invoices and/or order confirmations, communicate with you, review our orders for potential risk or fraud; and if you match the preferences you have provided to us, provide information or advertising about our products or services.
Source of collection: collected from you.
Disclosure for business purposes: shared with Shopify customer support
Examples of personal information collected: Name, billing address, shipping address, payment information (including credit card numbers and PayPal information), email address, and phone number.
Purpose of collection: customer support.
Source of collection: collected by you
The Site is not intended for persons under the age of 16. We do not intentionally collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the address below to request deletion.
Sharing of Personal Information
We share your personal information with service providers to assist us in providing our services and fulfilling our contracts with you, as described above. For example:
We use Shopify to operate our online shop. For more information about Shopify's use of your personal information, please click here: https://www.shopify.com/legal/privacy.
We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural advertising
As described above, we use your personal data to provide you with targeted advertising or marketing communications that we think will be of interest to you.
For example:
We use Google Analytics to understand how our customers use the website. You can find more information about how Google uses your personal data here: https://policies.google.com/privacy?hl=de. You can also opt out of Google Analytics here: https://tools.google.com/ dlpage / gaoptout.
We share information with our advertising partners about your use of the website, your purchases and your interaction with our ads on other websites. We collect and share some of this information directly with our advertising partners and, in some cases, using cookies or similar technologies (which you may consent to depending on your location).
For more information about targeted advertising, please visit the Network Advertising Initiative ("NAI") training page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can disable targeted advertising by:
FACEBOOK - https://www. facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
In addition, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/.
Using Personal Information
We use your personal information to provide our services to you. These include: Offering products for sale, processing payments, shipping and fulfilling your order and keeping you up to date with new products, services and offers.
Lawful basis
Under the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area ("EEA"), we process your personal data on the following legal bases:
Your consent;
The performance of a contract between you and the Website;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests which do not override your fundamental rights and freedoms.
Retention
If you place an order through the website, we will retain your personal data for our records unless and until you ask us to delete it. For more information about your right to erasure, please see the "Your rights" section below.
Automated decision making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decisions (including profiling) where those decisions have a legal effect on you or otherwise significantly affect you.
We make fully automated decisions that have a legal or otherwise significant impact on the use of customer data.
Our processor Shopify uses limited automated decision making to prevent fraud that does not have a legal or otherwise significant impact on you.
Services that include elements of automated decision making include:
Temporary denylist of IP addresses associated with repeated failed transactions. This denylist remains for a small number of hours.
Temporary denylist of credit cards associated with denylated IP addresses. This denylist will remain for a small number of days.
GDPR
If you are a resident of the EEA, you have the right to access the personal data we hold about you, port it to a new service and request that your personal data be corrected, updated or deleted. If you wish to exercise these rights, please contact us using the contact information below
Your personal data will initially be processed in Ireland and then transferred outside Europe for storage and further processing, including to Canada and the USA. For more information on how data transfers comply with the GDPR, please see Shopify's GDPR whitepaper: https://help.shopify.com/de/manual/your-account/privacy/GDPR.
Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit our website. We use a number of different cookies, including functional, performance, advertising and social media or content cookies. Cookies enhance your browsing experience by allowing the website to remember your actions and preferences (e.g. login and region selection). This means you don't have to re-enter this information every time you return to the website or scroll from one page to the next. Cookies also provide information about how users use the website, such as whether they are first-time visitors or frequent visitors.
We use the following cookies to optimise your experience on our website and to provide our services.
Cookies required for the shop to function
Name Function
_ab Used in connection with accessing admin.
_secure_session_id Used in connection with navigating a storefront.
cart Used in connection with shopping cart.
cart_sig Used in connection with checkout.
cart_ts Used in connection with checkout.
checkout_token Used in connection with checkout.
secret Used in connection with checkout.
secure_customer_sig Used in conjunction with customer login.
storefront_digest Used in conjunction with customer login.
_shopify_u Used to facilitate updating customer account information.
Reporting and analytics
Name Function
_tracking_consent Tracking settings.
_landing_page Track landing pages
_orig_referrer Track landing pages
_s Shopify Analytics.
_shopify_fs Shopify analytics.
_shopify_s Shopify analytics.
_shopify_sa_p Shopify analytics related to marketing and recommendations.
_shopify_sa_t Shopify analytics related to marketing and recommendations.
_shopify_y Shopify Analytics.
_y Shopify Analytics.
How long a cookie remains on your computer or mobile device depends on whether it is a "persistent" or a "session" cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most cookies we use are persistent and expire between 30 minutes and two years from the date they were downloaded to your device.
You can control and manage cookies in a number of ways. Please note that removing or blocking cookies may negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies. However, you can choose whether or not to accept cookies via your browser controls. You can often find these in the "Tools" or "Settings" menu of your browser. For more information on changing your browser settings or blocking, managing or filtering cookies, please refer to your browser's help file or websites such as www.allaboutcookies.org.
Also note that blocking cookies may not completely prevent us from sharing information with third parties such as our advertising partners. Follow the instructions in the "Behavioural Advertising" section above to exercise your rights or opt out of certain uses of your information by these parties.
Do Not Track
Please note that we do not change our data collection and use practices when we detect such a signal from your browser, as there is no consistent industry understanding of how to respond to "Do Not Track" signals.
Changes
We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@torkaso.de or by e-mail using the details provided below:
Torkaso, Provinzialstraße 57, 66679 Losheim am See, Germany
Last updated: 01/30/2021
If you are not satisfied with our response to your complaint, you have the right to file your complaint with the appropriate data protection authority. You can contact your local data protection authority or our supervisory authority here: https://edpb.europa.eu/about-edpb/board/members_en